gembira Jurisdiction Notice

We at gembira do not offer our services in jurisdictions where online wagering or gaming is prohibited by local law. Our platform operates only in regions where such activity is legal and permitted. It is your sole responsibility to verify that you are located in a jurisdiction where gembira services are lawful before you create an account, deposit funds, or place any wager.

gembira provides sports betting (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All services are subject to local-law restrictions and user eligibility requirements.

This notice sets out the legal framework under which gembira operates, the jurisdictions we serve, and the responsibilities you accept by using our platform. If you are unsure whether our services are available in your jurisdiction, consult local authorities or legal counsel before proceeding.

Service Availability and Jurisdiction Restrictions on gembira

We do not offer our services in jurisdictions where online wagering, sports betting, or gaming is prohibited by law. This includes jurisdictions where such activity is restricted to licensed operators and gembira is not licensed. We also do not offer services in jurisdictions where the legal status of online gaming is unclear or contested.

Our primary service area is Indonesia, where we maintain partnerships with local payment providers and comply with applicable regulations. We also serve users in other Southeast Asian countries and internationally where our services are legally accessible. The list of supported jurisdictions may change at any time as local laws evolve. We reserve the right to restrict or terminate service in any jurisdiction without notice if local law changes or if we determine that continued operation is not compliant.

If you attempt to access gembira from a prohibited jurisdiction, we may block your account or restrict your access. We do not refund deposits or winnings if your account is terminated due to jurisdiction violation. It is your responsibility to ensure compliance with local law before using our platform.

Account Eligibility and User Responsibilities

To create an account on gembira, you must meet the following conditions: (1) you are at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher; (2) you are located in a jurisdiction where our services are lawful; (3) you are not a resident of a jurisdiction where online wagering is prohibited; and (4) you are not subject to any legal restriction that would prevent you from using our platform.

By creating an account on gembira, you represent and warrant that you meet all eligibility requirements and that your use of our platform complies with all applicable laws in your jurisdiction. You accept full responsibility for verifying this compliance. We assume no liability if you use gembira in violation of local law or if you misrepresent your jurisdiction or eligibility.

If we discover that you are using gembira from a prohibited jurisdiction or in violation of these eligibility requirements, we will terminate your account immediately. Any balance in your account will be forfeited, and we will not process refunds or withdrawals. We may also report your account to relevant authorities if required by law.

Payment Methods and Regional Availability

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Not all payment methods are available in all jurisdictions. If a payment method is not available in your region, you will not be able to select it during deposit. This is a technical restriction based on your declared jurisdiction and does not indicate that gembira services are available in your location.

Withdrawals are processed only to payment methods that are available in your jurisdiction and that match your account verification records. We do not process withdrawals to payment methods outside your declared jurisdiction. If you attempt to withdraw to an unavailable method, your request will be rejected, and your funds will remain in your account.

Our gembira Legal Framework and Data Handling

gembira operates under the laws of the jurisdiction in which we are incorporated and licensed. Our operations are subject to applicable gaming, wagering, and data-protection regulations in each jurisdiction where we offer services. We comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements, which is why we require identity verification before processing withdrawals.

Your account data on gembira is handled according to our Privacy PolicyWe collect personal information (name, email, address, government ID, payment method) only to fulfill our service obligations, comply with legal requirements, and prevent fraud. We do not sell your data to third parties. We may share your information with payment providers, regulatory authorities, and law-enforcement agencies if required by law.

We maintain industry-standard security practices, including encryption for all data transmission and segregated account balances. However, we do not guarantee that our services will be uninterrupted or error-free. We undertake to restore service and correct errors as quickly as reasonably possible.

Service availability

gembira services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's law.

Account termination

We may terminate any account that violates these terms or uses gembira from a prohibited jurisdiction. Balances are forfeited upon termination.

Legal inquiries

For legal questions about gembira's jurisdiction status or compliance, contact our support team during business hours (08:00–17:00 Jakarta time, Monday–Friday).

Dispute Resolution and Legal Contact

If you have questions about whether gembira services are available in your jurisdiction, or if you believe we have misrepresented our service area, contact our support team. We will provide information about our current service availability and jurisdiction status. However, we do not provide legal advice, and we recommend consulting local authorities or a qualified legal professional for jurisdiction-specific guidance.

All disputes arising from your use of gembira are resolved according to our Terms of Use and our internal dispute-resolution process. By using gembira, you agree to resolve all disputes through our internal process and not to pursue legal action against us in any court or arbitration forum outside our jurisdiction framework.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you have any doubt about your jurisdiction's legal status, do not use gembira and consult local authorities or legal counsel.