gembira Casino & Sportsbook Data Care

This page describes what we collect when you use gembira and how we keep that data protected. We at gembira collect personal information only to operate our platform, process your deposits and withdrawals, verify your identity, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing purposes unless you explicitly consent.

Our data-handling practices reflect the sensitive nature of financial and gaming information. When you create an account on gembira, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place a wager on Liga 1, Piala Indonesia, or live-dealer tables, you entrust us with personal and financial details. We take that responsibility seriously and maintain industry-standard encryption, access controls, and audit practices.

This policy covers what information we collect, how we use it, who has access to it, how long we retain it, and what rights you have over your data. If you have questions about our data practices, contact our support team during business hours (08:00–17:00 Jakarta time, Monday–Friday).

What Data We Collect on gembira

We collect information in three categories: account information, transaction information, and behavioral information.

Account Information

When you create an account on gembira, we collect your email address, password, full name, date of birth, phone number, and country of residence. We also collect government-issued ID information (ID number, issue date, expiry date) and proof-of-address documents (utility bill, bank statement, or rental agreement) during identity verification. This information is required to comply with anti-money-laundering regulations and to prevent fraud.

We store your account information in encrypted form on our servers. Access is restricted to our compliance team and authorized support staff. We retain your account information for as long as your account is active, and for 7 years after account closure to comply with regulatory requirements.

Transaction Information

We collect and retain a complete record of all deposits, withdrawals, and wagers on your gembira account. This includes the date, time, amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and settlement outcome. We use this information to process your transactions, calculate your account balance, and detect suspicious activity.

Transaction records are retained indefinitely for audit and regulatory purposes. We may share transaction summaries with payment processors and banks to facilitate deposits and withdrawals, but we do not share detailed wager information with third parties.

Behavioral Information

We collect information about how you use gembira, including which games you play, which markets you bet on (Liga 1, Piala AFF, Champions League, live blackjack, Aviator, etc.), how long you spend on the platform, and which features you access. We use this information to improve our platform, detect technical issues, and identify patterns that may indicate fraud or problem gambling.

We also collect your IP address, device type, browser type, and operating system. This information helps us troubleshoot technical issues and prevent unauthorized access to your account.

We do not collect cookies for tracking

Our platform uses session cookies only to maintain your login state. We do not use third-party tracking cookies or analytics services that follow you across the internet.

How We Use Your Data and Who Has Access

We use your data for the following purposes: to operate gembira and process your transactions; to verify your identity and comply with anti-money-laundering regulations; to detect and prevent fraud; to respond to your support requests; and to improve our platform based on usage patterns.

We do not use your data for marketing, advertising, or any purpose beyond what is necessary to operate gembira. We do not sell your data to third parties. We do not share your data with advertisers, data brokers, or social-media platforms.

Third-Party Processors

We share your data with the following third parties only to the extent necessary to operate gembira:

Payment processors: We share your name, email, and transaction details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals.
Identity-verification services: We share your ID and proof-of-address documents with third-party KYC providers to verify your identity and comply with anti-money-laundering regulations.
Hosting providers: Our servers are hosted by a third-party cloud provider. Your data is encrypted and access is restricted to our technical team.
Regulatory authorities: We may share your data with government agencies, financial regulators, or law-enforcement authorities if required by law or court order.

All third-party processors are contractually obligated to keep your data confidential and use it only for the purposes we specify. We do not permit them to use your data for their own purposes.

Data Location and Cross-Border Transfer

Our servers may be located outside Indonesia. When you use gembira, your data may be transferred to and stored in jurisdictions outside your country of residence. By using gembira, you consent to this cross-border transfer. We maintain the same level of data protection regardless of server location.

Your Rights Over Your Data

You have the right to access, correct, and delete your personal data on gembira. To exercise these rights, contact our support team with your request. We will respond within 10 business days.

You have the right to request a copy of all data we hold about you in a portable format. We will provide this within 15 business days at no cost.

You have the right to object to our use of your data for any purpose beyond operating gembira and complying with law. However, if you object to identity verification or transaction recording, we cannot process your account and must close it.

Data retention: Account information is retained for 7 years after account closure. Transaction records are retained indefinitely for audit purposes.
Data security: All data is encrypted in transit and at rest. Access is restricted to authorized staff. We conduct regular security audits.
Data breach: If we discover a data breach, we notify affected users within 72 hours and cooperate with regulatory authorities.

Contact and Amendments

If you have questions about our data practices or wish to exercise your rights, contact our support team via the "Contact Support" section in your account. We respond to all data-related inquiries within 10 business days.

We may amend this privacy policy at any time. Continued use of gembira after amendment constitutes acceptance of the new policy. We will notify you of material changes via email or in-app notification.

Our services are available only where local law permits. Users are responsible for verifying that their use of gembira complies with their own jurisdiction's data-protection and privacy laws. If your jurisdiction imposes stricter data-protection requirements than we provide, we may not be able to offer our services in your location.