gembiraTerms of Use

We at gembira operate a platform for sports betting and online gaming across supported jurisdictions, and we enforce a single set of terms that govern all user access, account creation, deposits, withdrawals, and play. These terms establish the rules under which you interact with our platform, the protections we provide, and the responsibilities you accept when you create an account with gembira.

Our platform covers football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). Deposits are accepted via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). We settle all wagers in real time and process withdrawals according to standard banking timelines.

This page outlines the core conditions for account opening, deposits, withdrawals, dispute resolution, and our jurisdiction framework. By using gembira, you agree to these terms in full. If any provision conflicts with your local law, we do not offer our services in your jurisdiction, and you should not use the platform.

Account Opening and User Eligibility on gembira

To create an account on gembira, you must be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher). You must also be located in a jurisdiction where our services are lawful. We do not offer our services in jurisdictions where online wagering or gaming is prohibited by local law. It is your responsibility to verify that you are in a permitted jurisdiction before opening an account.

When you open an account on gembira, you provide your email address, create a password, and complete basic profile information. You must ensure that all information you provide is accurate and current. False or misleading information may result in account suspension or termination, and forfeiture of any balance.

We require full identity verification (KYC) before you can withdraw funds. This includes submission of a government-issued photo ID and proof of address (utility bill, bank statement, or rental agreement from the last three months). Verification must be completed within 30 days of your first deposit. If you do not complete verification, your account will be restricted from withdrawals, though you may continue to deposit and play.

Deposits and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer. All deposits are processed through our payment partners and must be confirmed within the stated timeframe for each method (typically 30 seconds to subject to verification for e-wallets and mobile banking, and 1–2 hours for bank transfers during business hours). Once confirmed, your deposit balance is immediately available for play.

We do not add bonuses, multipliers, or matching funds to your deposits. Your account balance reflects exactly what you deposit, minus any wagers or withdrawals. Any promotional offers (such as new-user welcome credits) are issued separately and follow specific terms, which we communicate at the time of offer.

Deposits are non-refundable except as mandated by local law. If you deposit funds in error—for example, duplicating a transaction—contact our support team immediately with your transaction reference. We will investigate and, if a genuine duplicate is confirmed, reverse the erroneous deposit to your original payment method.

Withdrawals and Account Verification

Withdrawals on gembira are processed only to verified accounts. Your account must pass identity verification before you can request a withdrawal. We process withdrawal requests during standard business hours (08:00–17:00 Jakarta time, Monday–Friday). Requests submitted outside these hours are queued for processing the next business day.

Withdrawal timelines depend on your chosen payment method. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking, local payment, online payment) typically complete within 1–2 hours of processing. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take 1–3 business days depending on your bank and clearing-house timelines. We guarantee that your funds are transferred to your payment provider; we do not control the speed at which your bank or e-wallet completes the final deposit to your account.

There are no withdrawal fees on gembira. Your balance is transferred in full to your chosen payment method. If your withdrawal fails (for example, if your e-wallet account is suspended), we hold the funds in escrow and notify you of the issue. You may request that we retry the withdrawal or transfer to an alternative payment method at no cost.

Wagers, Settlement, and Disputes

All wagers on gembira settle according to the official rules of the relevant sport, game, or league. For football markets (Liga 1, Piala AFF, Champions League), we settle based on official league or tournament outcomes. For live-dealer games, settlement is determined by the wheel spin, card draw, or ball landing—all conducted live on camera. For slot games and Aviator, settlement is determined by our random-number-generator algorithm, certified by independent auditors.

We reserve the right to void a wager if we discover fraud, collusion, manipulation, or violation of these terms. If a wager is voided, the stake is returned to your account balance. We do not reimburse winnings from voided wagers.

If you believe a wager has been settled incorrectly, you must submit a dispute to our support team within 7 days of settlement. Disputes submitted after 7 days are not considered. We investigate all disputes and respond with our findings within 5 business days. If we determine that an error occurred, we will correct your account balance immediately. If we find no error, the settlement stands as final.

Our gembira Platform Policy and Jurisdiction Notice

Our services are available only where local law permits online wagering and gaming. We do not offer our services in jurisdictions where such activity is prohibited. It is your sole responsibility to verify that you are in a permitted jurisdiction and that your use of gembira complies with all local laws. We assume no liability if you use our platform from a prohibited jurisdiction or in violation of local law.

We at gembira maintain industry-standard security practices, including encryption for all data transmission, segregated account balances, and regular third-party audits. We do not guarantee that our services will be uninterrupted or error-free, but we undertake to restore service and correct errors as quickly as reasonably possible.

Your account data is held in confidence and used only to fulfill our service obligations, comply with anti-money-laundering regulations, and prevent fraud. We do not sell your personal information to third parties. Our full data-handling practices are set out in our Privacy Policy

Account limits

We set deposit and withdrawal limits based on your verification tier. Check your account settings for your current limits.

Prohibited conduct

We prohibit money laundering, fraud, collusion, and market manipulation. Violation results in account termination and forfeiture of balance.

Amendments

We may amend these terms at any time. Continued use of gembira after amendment constitutes acceptance of the new terms.

Dispute Resolution and Contact

If you believe we have breached these terms or treated you unfairly, you may file a complaint with our support team. Complaints should include a detailed description of the issue, the date it occurred, and any relevant transaction references. We acknowledge all complaints within 24 hours and provide a substantive response within 5 business days.

If our response does not resolve your complaint, you may escalate to our dispute-resolution team. We will investigate further and provide a final resolution within 10 business days. All disputes are resolved according to these terms and our internal adjudication process. We do not offer external arbitration or court-based dispute resolution; by using gembira, you agree to resolve all disputes through our internal process only.

For support, contact our team during business hours (08:00–17:00 Jakarta time, Monday–Friday) via the "Contact Support" section in your account. For urgent matters outside these hours, your issue will be queued for next-business-day response.

Jurisdiction and Governing Law

These terms are governed by the laws of the jurisdiction in which we operate. If you use gembira from outside a permitted jurisdiction, these terms do not protect you, and we assume no liability for any loss or harm. By using our platform, you accept our jurisdiction framework and agree not to pursue legal action against us outside our internal dispute-resolution process.

Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.